Cancellation Policy
FitBrit.shop Last updated: July 2026
We understand that plans change. This policy explains how order cancellations work at FitBrit.shop.
Cancellation Window
You may cancel your order within 1 hour of placing it, as long as it has not yet been fulfilled (shipped).
How to Cancel Your Order
To cancel an order, please contact us as soon as possible with your order number:
- Email: support@fitbrit.shop
- Phone: +44 191 210 6990
We recommend contacting us by phone or email immediately after placing your order to ensure your cancellation request is received within the 1-hour window.
What Happens After Cancellation
If your cancellation request is received within the 1-hour window and your order has not yet been fulfilled:
- Your order will be cancelled in full
- Any payment taken will be refunded to your original payment method
- You will receive a confirmation email once the cancellation is processed
After the Cancellation Window Has Passed
Once 1 hour has passed since your order was placed, or once your order has been fulfilled (whichever happens first), we are unable to cancel it. At this stage, your order will proceed to shipping, and you may instead request a return once the item is delivered — see our [Return & Refund Policy] for details (30-day return window, free return shipping).
Order Changes (Address, Items, etc.)
If you need to change your shipping address or order details rather than cancel entirely, please contact us within the same 1-hour window and we will do our best to accommodate the change before your order is processed.
Contact Us
If you have any questions about cancelling an order, please reach out:
- Email: support@fitbrit.shop
- Phone: +44 191 210 6990
- Address: Fossway, Walkergate, Newcastle upon Tyne, Newcastle, NE6 2XP, United Kingdom