Frequently Asked Questions
FitBrit.shop
Orders
How do I place an order? Simply browse our Site, add items to your cart, and follow the checkout steps. You'll receive an order confirmation email once your payment is successful.
Can I change or cancel my order after placing it? You can cancel an unfulfilled order within 1 hour of placing it. Contact us immediately at support@fitbrit.shop with your order number. Once an order has shipped, it can no longer be cancelled but may be eligible for a return.
How do I know my order was successful? You'll receive an order confirmation email shortly after checkout. If you don't see it within a few minutes, please check your spam/junk folder.
Shipping & Delivery
Where do you ship? We currently ship to addresses within the United Kingdom only.
How much does shipping cost? We offer free standard shipping on all UK orders.
How long will my order take to arrive? Standard shipping takes 3–5 business days from the date your order ships, following 1–2 business days of processing time.
How do I track my order? You'll receive a shipping confirmation email with tracking details once your order leaves our warehouse. See our [Order Tracking] page for more information.
Returns & Refunds
What is your return policy? We accept returns within 30 days of delivery, provided items are unused, unworn, and in their original packaging. See our full [Return & Refund Policy] for details.
Do I have to pay for return shipping? No — we offer free return shipping on eligible returns.
How long does a refund take? Once we receive and inspect your returned item, we'll notify you of approval and process your refund to your original payment method. Your bank may take additional time to display the refund.
What if my item arrives damaged or incorrect? Contact us within 7 days of delivery at support@fitbrit.shop with photos of the issue, and we'll arrange a free replacement or refund.
Payment
What payment methods do you accept? We accept major debit/credit cards and digital wallets through Shopify Payments, including Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay.
Is it safe to enter my payment details on your Site? Yes. All transactions are processed securely through Shopify Payments, which is PCI DSS compliant. We never store your full card details.
What currency are prices shown in? All prices are displayed and charged in British Pounds (GBP £).
Products
Are your products true to size/description? [Add product-specific sizing/fit guidance here once available.]
Do you restock sold-out items? [Add your restocking policy here.]
Account & Contact
Do I need an account to order? [Confirm whether guest checkout is enabled, or if an account is required.]
How can I get in touch with your team? You can reach us anytime at:
- Email: support@fitbrit.shop
- Phone: +44 191 210 6990
- Address: Fossway, Walkergate, Newcastle upon Tyne, Newcastle, NE6 2XP, United Kingdom
We aim to respond to all enquiries within 1–2 business days.