Frequently Asked Questions

🛒 Orders

How do I place an order?

Simply browse our store, add your desired items to the cart, and proceed to checkout. Follow the steps to enter your shipping and payment details.

Can I modify or cancel my order?

Orders can be modified or cancelled within 12 hours of placement. Please contact us at support@Fitbrit.shop as soon as possible.

🚚 Shipping

Where do you ship to?

We currently ship to Germany and the United Kingdom, with more countries coming soon!

How long does delivery take?

• UK & Germany: 5–8 business days
  

Is shipping free?

Yes! We offer free shipping to both Germany and the United Kingdom.

📦 Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please contact us to initiate a return.

How long does a refund take?

Refunds are processed within 5–7 business days after we receive the returned item.

💳 Payments

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.

Is my payment information secure?

Absolutely. All transactions are encrypted and processed through Shopify's secure payment system.

📬 Still have questions?

Contact us at support@Fitbrit.shop or call 016091204840 — we're happy to help!